Delivery and Payments
Effective from 5 October 2026.
1. Where We Deliver
We only ship to addresses in Poland.
2. Delivery Methods and Costs
| Carrier | Cost | Delivery Time |
|---|---|---|
| DPD (courier) | PLN 13.99 | up to [10] business days |
| InPost | PLN 13.99 | up to [10] business days |
| Pocztex | PLN 13.99 | up to [10] business days |
3. Processing Time
Delivery time is calculated from the date the payment is credited. The goods are shipped from a logistics partner's warehouse, which may be located outside the European Union. Once the shipment has been dispatched, you will receive an email with a tracking number. In the event of a delay, we will contact you.
[CHECK WITH THE SUPPLIER BEFORE PUBLISHING: does the price include customs duties and import VAT (e.g. the IOSS system)? If so, leave the sentence below. If not, remove the sentence and describe the rules accurately.] The product price and delivery cost stated in the Store are final amounts. You do not incur additional customs duties or taxes upon receipt of the shipment.
4. Collection of the Shipment
Please collect the shipment within the timeframe specified by the carrier. Failure to collect the shipment does not constitute withdrawal from the contract. In such an event, we will contact you regarding redelivery or a refund. If you wish to withdraw from the contract, do so in accordance with the rules described on the "Returns and Withdrawal from the Contract" page.
5. Payments
- We process payments through Przelewy24 (including fast bank transfers) and BLIK.
- Payment is made in advance when placing the order. The order is processed once the payment has been credited.
- We do not store your card numbers or bank login details – payments are securely processed by the payment operator.
- Prices are stated in Polish zloty (PLN). The seller is subject to a VAT exemption based on the entity, so the prices are final.
6. Contact
If you have any questions about your order, write to contact@lumzy.pl and provide your order number.