Terms and Conditions

03Effective from 5 October 2026.

§ 1. General Provisions

  1. The Terms and Conditions set out the rules for using the online store available at lumzy.pl ("Store"), placing orders, payment, delivery, withdrawal from the contract, and complaints.
  2. The Store is operated by Monolith Digital Kacper Elert, ul. Daniszewska 22/18, 03-230, Warsaw, NIP: 5214142473 ("Seller"). Contact the Seller at: kontakt@lumzy.pl.
  3. Whenever the Terms and Conditions refer to:
    • Customer – this means a person who places an order in the Store;
    • Consumer – this means a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity;
    • Goods – this means a product offered in the Store;
    • Sales Contract – this means a distance sales contract for Goods concluded between the Customer and the Seller through the Store.
  4. Sales in the Store are conducted exclusively within the territory of the Republic of Poland, i.e., with delivery to addresses in Poland.
  5. The Terms and Conditions are made available free of charge on the Store website in a format that allows them to be downloaded, saved, and printed.

§ 2. Technical Requirements and Electronic Services

  1. To use the Store, you need: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email address.
  2. Through the Store, the Seller provides free electronic services consisting of presenting Goods, enabling the placement of an order, and communication by email. An order can be placed without creating an account.
  3. The Customer undertakes to use the Store in accordance with the law and good customs and not to provide unlawful content.
  4. Electronic services can be terminated at any time by ceasing to use the Store.
  5. Using the internet involves typical risks, such as malware and phishing messages. We recommend using up-to-date security software.
  6. Complaints regarding the operation of the Store can be submitted to kontakt@lumzy.pl. The Seller will consider them within 14 days.

§ 3. Orders and Conclusion of the Contract

  1. Information about Goods presented in the Store constitutes an invitation to conclude a contract, not an offer within the meaning of Art. 66 of the Civil Code.
  2. To place an order, the Customer adds Goods to the cart, provides the information required to fulfill the order (name and surname, delivery address, email address, phone number), selects the delivery and payment methods, and clicks the "Order and Pay" button.
  3. Placing an order means an obligation to pay. After placing the order, the Customer receives an order confirmation at the provided email address. The Sales Contract is concluded at the moment the confirmation is sent.
  4. The Sales Contract is concluded in Polish. Its content is recorded in the Terms and Conditions and the order confirmation sent by email.
  5. The Seller may refuse to fulfill the order or cancel it in the event of an obvious pricing error, inability to deliver the Goods, or provision of incorrect information. The Customer will be informed of the cancellation immediately, and any payment made will be refunded.

§ 4. Prices and Payment

  1. Prices in the Store are given in Polish złoty (PLN). The Seller is subject to a VAT exemption, so prices are final and do not include additional taxes.
  2. Prices do not include delivery costs. The delivery cost is stated before placing the order and amounts to PLN 13.99.
  3. The Customer can pay for the order via: Przelewy24 (including fast bank transfers) and BLIK. Payments are processed by an electronic payment operator.
  4. Payment is made in advance at the time of placing the order. If payment is not credited within 3 business days, the order may be canceled.
  5. A change in the price of Goods in the Store does not apply to orders placed before the change is introduced.

§ 5. Delivery

  1. Goods are delivered within Poland by: DPD, InPost, or Pocztex.
  2. Details regarding delivery costs and times are available on the "Delivery and Payment" page.
  3. The order fulfillment time, including delivery, is up to 10 business days from the date payment is credited.

§ 6. Withdrawal from the Contract

  1. The Consumer has the right to withdraw from the Sales Contract within 14 days without giving a reason.
  2. Detailed withdrawal rules, a sample form, and information about returning Goods are available on the "Returns and Withdrawal from the Contract" page, which forms an integral part of the Terms and Conditions.

§ 7. Complaints

  1. The Seller is liable to the Consumer for any lack of conformity of the Goods with the contract under the terms specified in the Act of 30 May 2014 on Consumer Rights and the Civil Code.
  2. Detailed instructions on submitting and considering complaints are available on the "Complaints" page, which forms an integral part of the Terms and Conditions.
  3. The Seller does not provide a warranty for Goods unless warranty information is included in the product description. The absence of a warranty does not limit the Consumer's rights under the lack of conformity of the Goods with the contract.

§ 8. Out-of-Court Dispute Resolution

  1. The Consumer may use out-of-court methods for considering complaints and pursuing claims, including mediation, assistance from the local (municipal) consumer ombudsman, or proceedings before the Permanent Consumer Arbitration Court at the Voivodeship Inspectorate of the Office of Competition and Consumer Protection.
  2. Information about out-of-court dispute resolution methods is available on the Office of Competition and Consumer Protection website: uokik.gov.pl.
  3. If the Consumer's complaint is not accepted, the Seller will inform them in writing or by other durable medium whether it agrees to participate in an out-of-court dispute resolution. The Seller makes this decision individually in each case.

§ 9. Personal Data

The rules for processing Customers' personal data are described in the Privacy Policy available in the Store. The rules for using cookies are described in the Cookie Policy.

§ 10. Final Provisions

  1. For matters not covered by the Terms and Conditions, Polish law applies, in particular the Civil Code and the Act on Consumer Rights. The choice of Polish law does not deprive the Consumer of protection resulting from provisions that cannot be excluded by agreement.
  2. Disputes with the Seller shall be resolved by courts of general jurisdiction competent in accordance with the provisions of the Code of Civil Procedure.
  3. The Seller may change the Terms and Conditions for valid reasons, such as changes in law or changes to the Store's offer. Changes do not apply to orders placed before they are introduced.