applies from October 5, 2026.
1. Seller's Liability
The Seller is liable to the Consumer for any lack of conformity of the Goods with the contract that existed at the time they were delivered and became apparent within 2 years from that time. If the lack of conformity becomes apparent within one year from the delivery of the Goods, it is presumed to have existed at the time of delivery.
2. How to File a Complaint
You can file a complaint:
- by email at kontakt@lumzy.pl, or
- in writing at: Monolith Digital Kacper Elert, ul. Daniszewska 22/18, [Warsaw, 03-230].
In your complaint, please provide: the order number, a description of the problem, the date it occurred, your contact details, and what you are requesting (repair, replacement, price reduction, or withdrawal from the contract). Photos or a short video showing the problem will be helpful.
3. What You Can Request
- in the first instance – bringing the Goods into conformity with the contract by repair or replacement;
- a price reduction or withdrawal from the contract – in cases provided for in the Consumer Rights Act (e.g., when repair or replacement is impossible, has not been carried out within a reasonable time, or the lack of conformity is significant).
4. Processing Time and Costs
- We will respond to the complaint within 14 days from the date we receive it. Failure to respond within this period means that the complaint has been accepted.
- We will carry out the repair or replacement within a reasonable time and without excessive inconvenience to you.
- If it is necessary to return the Goods, the Seller will cover the shipping cost. We will inform you how and where to return the Goods.
5. Damaged Shipment
We recommend checking the shipment upon delivery. If the packaging is damaged, it is best to draw up a damage report with the courier and take photos. However, the absence of a report does not deprive you of your rights under the law.
6. Warranty
The Goods are not covered by the Seller's warranty unless information about the warranty is included in the product description. The absence of a warranty does not limit your rights arising from the lack of conformity of the Goods with the contract.
7. Out-of-Court Dispute Resolution
If you do not agree with the decision on the complaint, you may use mediation, seek assistance from the local (municipal) consumer ombudsman, or use the conciliation procedure before the consumer court at the Voivodeship Inspectorate of the Trade Inspection. More information: