Returns and Withdrawal from the Agreement
Effective from 5 October 2026.
1. Right to Withdraw from the Agreement
If you are a Consumer, you have the right to withdraw from the agreement concluded in the Store within 14 days without giving any reason. The period is calculated from the day on which you or a third party designated by you (other than the carrier) took possession of the Goods.
2. How to Withdraw from the Agreement
To exercise this right, please inform us of your decision in an unambiguous statement:
- by email at kontakt@lumzy.pl, or
- in writing at the address: Monolith Digital Kacper Elert, ul. Daniszewska 22/18, Warsaw, 03-230].
You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send the statement before it expires.
3. Return of Goods
- Return the Goods immediately, no later than 14 days from the day you informed us of your withdrawal, to the address: Monolith Digital Kacper Elert, ul. Daniszewska 22/18, [COMPLETE: postal code and city].
- The Consumer bears the direct cost of returning the Goods.
- Please ensure the Goods are properly protected during transport and include information about the order number. We do not accept cash on delivery shipments.
4. Refund
- We will refund all payments made, including the delivery cost (PLN 13.99), immediately, no later than 14 days from the day we receive your statement of withdrawal.
- The refund will be made using the same payment method you used for the purchase (Przelewy24 / BLIK), unless you expressly agree to a different method.
- We may withhold the refund until we receive the Goods back or until we receive proof of their return, whichever occurs first.
5. Reduction in the Value of the Goods
You may unpack the Goods, turn them on, and check their operation in the same way you would do in a physical store. However, you are liable for any reduction in the value of the Goods resulting from use that exceeds what is necessary to establish their nature, characteristics, and functioning.
6. Exceptions
The right to withdraw from the agreement does not apply in cases specified in Art. 38 of the Consumer Rights Act (e.g., Goods made to the Consumer's specifications). These exclusions generally do not apply to Goods offered in the Store.
Model Withdrawal Form
(the form should be completed and returned only if you wish to withdraw from the agreement)
Recipient: Monolith Digital Kacper Elert, ul. Daniszewska 22/18, [03-230, Warsaw], email: kontakt@lumzy.pl
I/We(*) hereby inform you of my/our withdrawal from the sales agreement for the following goods: ……………………………
Date of conclusion of the agreement(*) / receipt(*): ……………………………
Order number: ……………………………
Consumer's full name: ……………………………
Consumer's address: ……………………………
Bank account number for the refund (if applicable): ……………………………
Date: ……………………………
Consumer's signature (only if the form is sent in paper form):